Welcome to Plant Seed Series Shop’s FAQ section! We’ve compiled answers to the most common questions about our rare plants, global shipping, and gardening support. Whether you’re cultivating citrus trees or tropical spices, find your solutions below.
🌿 Product Questions
Q: What makes your rare fruiting plants special?
A: We specialize in hard-to-find specimens like Turkish Cap and Mexican Ghost Pipe Cactus, each hand-selected by our horticulturists for vigor and authenticity. Our tropical and citrus trees are shipped at optimal growth stages for successful acclimatization.
Q: How are medicinal herbs packaged to preserve potency?
A: Culinary and medicinal herbs receive climate-specific packaging with breathable materials and moisture control. Root systems are protected with sphagnum moss, while delicate leaves are stabilized with biodegradable wraps.
🌎 Shipping & Delivery
Q: Why can’t you ship to parts of Asia?
A: Due to complex agricultural import regulations, we currently exclude certain regions. Contact our plant-savvy team at [email protected] to check availability for your location.
Q: My tropical fruit tree arrived with wilted leaves – is this normal?
A: Some transplant stress is expected during shipping. We include detailed acclimatization guides with every order. For severe cases, email us photos within 15 days for personalized recovery advice or replacement options.
💳 Payments & Accounts
Q: What payment methods do you accept internationally?
A: We accept Visa, MasterCard, JCB, and PayPal for global orders. All transactions are securely processed with encryption. Note: Some Asian banks may require special authorization for plant purchases.
Q: Why was my card declined when ordering organic fertilizers?
A: This is usually due to international transaction flags. We recommend notifying your bank about upcoming international garden supply purchases or using PayPal for smoother checkout.
📦 Returns & Guarantees
Q: Can I return bare-root plants if they don’t grow?
A: Our 15-day guarantee covers DOA (dead on arrival) plants with photographic proof. For growth failures, we’ll provide cultivation advice – living plants require proper care, which we detail in every shipment.
Q: How do I return gardening tools bought with free shipping?
A: Tools may be returned to our Columbus nursery within 15 days. Return shipping is at your cost unless the item is defective. We recommend keeping original packaging for potential returns.
🌱 Cultivation Support
Q: Where can I find specific care instructions for my Citrus Tree?
A: Each plant ships with customized care sheets. For advanced queries, email [email protected] with your order number. Our team includes certified horticulturists who can advise on everything from soil amendments to pruning.
Q: Do you provide growing advice for rare plants in non-tropical climates?
A: Absolutely! We specialize in climate adaptation techniques. When ordering tropical specimens to colder regions, we automatically include indoor cultivation guides and recommended tools for creating microclimates.
Didn’t find your answer? Our gardening experts are always happy to help at [email protected] or +1 (614) 555-0187 (Columbus, OH). Happy planting from our global nursery to your garden!